Terms of service

Terms of Service

These terms apply to everything you buy from Duke & Dana and to your use of this website. Please read them before you order. By placing an order you agree to them.

Who you are buying from

This website is operated by D&D E-commerce, trading as Duke & Dana.

D&D E-commerce
Registered in the Netherlands, KVK number 42164821
Marketentsterlaan 39, 3454 WN De Meern, Netherlands
Email: support@dukeandana.com
Telephone: +44 2922 910178

Where these terms say "we", "us" or "our", they mean D&D E-commerce trading as Duke & Dana. Where they say "you", they mean the person placing the order.

Who can order

You must be at least 18 years old and able to enter into a contract. We sell to customers with a delivery address in the United Kingdom only.

How an order is made

Adding items to your basket and paying is an offer to buy. A contract between us is formed when we send you an order confirmation email. If we cannot fulfil your order, for example because an item is unavailable or because there is an error in the price or description, we will tell you and refund you in full.

We may decline or cancel an order where we reasonably suspect fraud, where the delivery address is outside the United Kingdom, or where the order breaches these terms.

Prices and payment

All prices are shown in pounds sterling and include VAT where it applies. The price you see at checkout is the price you pay us. Delivery within the United Kingdom is free.

We take payment at the time you order. Payment is processed by Shopify's checkout over a secure encrypted connection. We do not see or store your full card details.

We try to keep prices and product information accurate. If we discover an obvious error in the price of something you have ordered, we will contact you before processing the order and you can confirm at the corrected price or cancel for a full refund.

Products

We describe each product as accurately as we can, using the information our supplier provides, including material, fit and available sizes and colours. Product photographs are there to show you the item, but screens vary and colours can look slightly different in person.

Sizing is given as a guide. If you are between sizes or unsure, email us before you order and we will help.

All products are subject to availability. If an item becomes unavailable after you order, we will tell you and refund you in full.

Delivery

Delivery times and costs are set out in our Shipping Policy, which forms part of these terms. Delivery estimates are estimates, not guarantees.

Risk in the goods passes to you when the goods are delivered to the address you gave us.

Cancelling, returning and refunds

Your cancellation and return rights are set out in our Returns and Refunds policy, which forms part of these terms. Nothing in these terms removes or limits your statutory rights as a consumer under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015.

Your account

You can order without an account. If you create one, keep your password to yourself and tell us if you think someone else has access to it. You are responsible for activity on your account.

Using this website

You may use this website to browse and buy for your own personal use. You may not copy our text, photographs, logo or design for your own commercial use, attempt to interfere with the site, or use it for anything unlawful.

The content of this website belongs to us or to our suppliers and is protected by copyright and trade mark law.

Our responsibility to you

If we fail to meet these terms we are responsible for loss or damage you suffer that is a foreseeable result of that failure. We are not responsible for loss or damage that was not foreseeable.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the products.

We are not liable for delays caused by events outside our reasonable control, including carrier delays, customs holds, extreme weather, strikes and public emergencies. If such an event occurs we will contact you and you may cancel the order and receive a full refund.

Your personal information

How we handle your personal information is set out in our Privacy Policy.

Complaints

If something has gone wrong, email support@dukeandana.com with your order number and we will look into it. We aim to reply to every email within 2 working days.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the version published on this website at the moment you placed it.

Law

These terms are governed by the law of England and Wales, and you may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also bring proceedings in your own country's courts. Nothing here affects the protection you have as a consumer under the law of the country you live in.

Last updated: 8 September 2026