Payment Methods
This page explains how payment works on this website and what happens to your card details.
How payment is taken
Payment is taken at the moment you place your order. Your order is processed through Shopify's checkout over an encrypted connection, which is the same checkout used by millions of other stores.
We never see or store your full card details. They go directly to the payment processor.
Which methods you can use
At checkout you can pay by credit or debit card, by Klarna, or through a fast wallet checkout:
- Credit and debit cards: Visa, Mastercard, Maestro and American Express
- Klarna, subject to Klarna's own approval
- Shop Pay and Google Pay
Wallet options such as Apple Pay appear automatically when your device and browser support them. The full list is always shown at the payment step of checkout, before you commit to anything, and can vary slightly depending on your device and your bank.
If you want to know whether a particular method is accepted before you start, email support@dukeandana.com and we will tell you.
Currency
All prices on this website are shown and charged in pounds sterling (GBP). The price you see at checkout is the price you pay.
Delivery costs
Delivery within the United Kingdom is free on every order, with no minimum spend, so there is no delivery charge added at checkout. Full details are on our Shipping Policy page.
When you are charged
Your card is charged when you place the order, not when the parcel is dispatched. If we cannot fulfil your order for any reason, we will tell you and refund you in full.
Refunds
Refunds are always made to the original payment method you used. We cannot refund to a different card or account. See our Returns and Refunds page for timings.
If a payment fails
If your payment is declined, the most common reasons are a typo in the card details, a billing address that does not match your bank's records, or your bank blocking the transaction. Check those first, then try again. If it still will not go through, email us and we will help.
Contact us
Email: support@dukeandana.com
Telephone: +44 2922 910178
Or use our contact page.
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm (UK time). Closed Saturday and Sunday.
Duke & Dana is a trading name of D&D E-commerce, registered in the Netherlands, KVK number 42164821, Marketentsterlaan 39, De Meern, Utrecht, 3454 WN, Netherlands.