FAQ

There are two stages, and the total is both added together. Orders are handed to the carrier within 1 to 2 working days, and delivery takes a further 5 to 10 working days. Working days are Monday to Friday and do not include weekends or public holidays, so most orders arrive within 6 to 12 working days of being placed.

These are estimates based on how our carriers normally perform, not guaranteed dates. We ship to the United Kingdom only, and delivery is free on every order with no minimum spend.

You receive an order confirmation email as soon as you order, and a dispatch email containing a tracking number when your parcel is handed to the carrier. Use that number on the carrier's own website, or look it up on our Track Your Order page.

Tracking can take a day or two to start updating, and it often goes quiet for several days while a parcel is in transit. Neither means anything is wrong. If your dispatch email has not arrived within 3 working days, check your spam folder and then email us.

Yes, free of charge, at any point before your order is processed. Email us straight away with your order number in the subject line and we will cancel it and refund you in full, or correct the delivery address if you spotted a mistake.

Orders are usually processed within 1 to 2 working days. Once an order has been processed it cannot be cancelled or changed, but you can still return it once it arrives under the 30 day window below.

You have 30 days from the day you receive your order to return it, for any reason. There are no restocking fees, and exchanges are accepted if you need a different size or colour.

Items must come back unworn, unwashed and in their original packaging with tags attached. You pay the return postage. We refund you to your original payment method within 14 days of receiving the item back. Email us with your order number to start a return and we will send you the return address and instructions. The full terms are on our Returns and Refunds page.

Tell us and we will sort it out at our cost, not yours. Email us within 30 days of delivery with your order number, a short description of the problem, and photographs showing the fault. If the outer packaging was damaged, photograph that too before you unpack, ideally within 48 hours of delivery, because that evidence lets us claim from the carrier.

We will arrange a replacement or a full refund, whichever you prefer, and we cover the cost of returning the item. Your rights under the Consumer Rights Act 2015 apply on top of this.

You can pay by credit or debit card (Visa, Mastercard, Maestro and American Express), by Klarna, or through Shop Pay and Google Pay. Wallet options such as Apple Pay appear automatically when your device supports them. The full list is always shown at the payment step, before you commit to anything.

Payment is taken at checkout and processed by Shopify over an encrypted connection. We never see or store your card details. All prices are shown and charged in pounds sterling (GBP). See our Payment Methods page for the detail.

Where our supplier has given us the fabric or material for an item, it is listed on that product's page. Not every item has this detail yet, and we would rather leave it out than guess.

If you need to know what something is made from before you order, email us with the product name and we will ask the supplier and tell you what they confirm.

The sizes available are shown on each product page and differ from item to item, from XS up to 5XL on some styles. Where we have it, the fit is described on the product page too, for example regular fit or oversized.

Sizing can vary between styles, so the same size in two different items will not always fit the same. If you would like the measurements for a particular size before you order, email us with the product name and size and we will ask the supplier for them. It is much easier to settle this before the parcel ships than after, and if something does not fit you can still return or exchange it within 30 days under our Returns and Refunds policy.

If an item becomes unavailable after you have ordered it, we will contact you and refund you in full. We will not leave you waiting on something that is not coming.

If something you want is not currently listed, email us and we will tell you honestly whether we expect it back.

Email support@dukeandana.com, call +44 2922 910178, or send us a message on our contact page. We aim to reply to every email within 2 working days.